Where we deliver
LUVOZE is offered for delivery within the United States. Availability for your address is determined at checkout.
Processing and transit time
Order processing: 1-3 business days.
Estimated carrier transit: 3-5 business days after dispatch.
Processing time is the time before dispatch; transit time starts after the parcel is handed to the carrier. Delivery estimates are not guaranteed arrival dates unless we expressly agree to a guaranteed service.
Shipping charges
Available delivery options and shipping charges are shown at checkout before payment. We do not offer free shipping unless it is expressly shown for your order.
Tracking and delivery updates
Follow the order status link in your order confirmation and any tracking link provided in your shipping email. A tracking number can be created before the carrier records its first scan.
If shipment is delayed
If we cannot ship within the stated shipment timeframe, or within 30 days when no shipment timeframe was stated, we will provide the delay information and cancellation or refund options required by applicable law. Where your consent to a delay is required, we will request it. We will refund unshipped merchandise when required if you decline the delay or the required consent is not obtained.
Incorrect addresses, missing parcels and damage
Check your address before ordering and contact us promptly if it needs changing. Changes depend on the order status. If a parcel is missing, marked delivered but not received, damaged or incorrect, contact LUVOZE with your order number. We will investigate and provide the resolution required for the circumstances and your consumer rights.
Subscription deliveries
Subscription intervals determine when recurring orders are scheduled, not a guaranteed delivery date. Manage future deliveries before the next charge is processed. Read Subscription Help.