30 days for unopened products
You may request a return within 30 calendar days after receiving your order if the product is unopened, unused, in its original packaging and its original safety seal is intact. This voluntary policy does not reduce rights you may have for faulty, damaged, incorrect or otherwise nonconforming goods.
How to request a return
- Contact LUVOZE using the support email below or our contact form within the 30 day request period.
- Include your order number, the email used at checkout, which products you want to return and whether the safety seals are intact.
- Wait for the return instructions and correct destination before sending the parcel. Keep proof of shipment.
Do not send products to the address printed on the shipping label unless we confirm that it is the correct returns destination.
Opened products
Opened products and products with a broken safety seal are not eligible for a change of mind return. If there is a product defect, damage, fulfillment error or another issue covered by applicable law, contact us so we can resolve it.
Return costs
For a change of mind return, you pay the return shipping cost. Original shipping charges are not refunded unless required by law. If we sent the wrong product or it arrived damaged or defective, we will arrange the appropriate resolution and cover reasonable return costs when a return is required.
Refunds
We inspect returned items and confirm the outcome. Approved refunds are sent to the original payment method within 10 business days after receipt and inspection, unless applicable law requires a different deadline. Your bank or payment provider may need additional time to display the credit.
Refunds for discounted items reflect the amount actually paid for the returned items, with applicable tax adjustments. If you want to return part of a bundle, contact us so we can explain the refund calculation before you send it. Any refund obligations required by law remain in place.
Damaged, incorrect or missing items
Contact us as soon as you notice an issue. Include your order number and a description; we may ask for photographs to understand product or packaging damage. A defect or delivery problem is assessed separately from a change of mind request.
Subscriptions and processed orders
Canceling a subscription prevents future renewals. It does not automatically cancel or refund an existing order. Contact us if a renewal was already charged; we will check whether it can still be stopped and which return or refund rights apply. Manage your subscription.